RFI 2021/020: CRM (Constituent Relationship Management)
The Green Climate Fund (GCF) was established in 2010 with the purpose of making a significant and ambitious contribution to combatting climate change. GCF is governed and supervised by a Board that is responsible for funding decisions and is supported by a Secretariat that executes the day-to-day operations of the Fund. As GCF has increased its operational scale, the Secretariat’s responsibilities and activities have increased both in number and complexity. To address this challenge, the Secretariat is seeking ways to improve its delivery capacity and organize its structure to deliver on its mandate. The Fund currently has over 200 staff, 173 projects and total of committed financing of 8.4 billion USD. It is headquartered in Songdo, Incheon, South Korea.
Currently the Fund’s business model relies on voluntary contributions from developed country governments that are party to the UNFCCC, as well as re-flows from its financing activities. GCF’s activities are aligned with the priorities of developing countries through the principle of country ownership, and the Fund has established a direct access modality so that national and sub-national organizations can access GCF funding directly, rather than only via international intermediaries.
The GCF relies on its expanding network of partners to support its vision. These diverse partnerships enable the GCF to build on knowledge and experiences to drive systemic change that achieves climate ambitions. To further grow, strengthen, and promote these partnerships, GCF aims to enable consistent and transparent management of information relevant to the various partnerships and its area of activities. A Constituent Relationship Management (CRM) system will enable this by providing a centralized point of information storage for relevant notes, files, and information from a wide range of constituents. This information will be utilized to track progress made on various exchanges, interactions, projects, as well as generating reports to allow for improved data analysis to achieve better delivery and results.
Description of Requirements
The Green Climate Fund (GCF) is seeking information on what are the CRM functionalities available in the market as well as to understand which additional features or solutions could be provided that would improve GCF’s performance and support the achievement of its goals. Therefore, a list of required functionalities is provided.
The GCF would also like to understand the company's consistency, implemented projects, technology used in the development of the software (SW), the service and support model, and the commercialization model.