The GCF Independent Redress Mechanism Unit (IRM) responds to complaints by people who feel they have been adversely affected by GCF projects or programmes failing to implement GCF operational policies and procedures. This includes allegations of a failure to follow adequate environmental and social safeguards.

Through this request for proposals (“RFP”), the GCF / IRM is seeking to procure a Case Management System.

The Independent Redress Mechanism (IRM) responds to complaints by people who feel they have been adversely affected by GCF projects or programmes failing to implement GCF operational policies and procedures. This includes allegations of a failure to follow adequate environmental and social safeguards.

The IRM can also accept requests by developing country National Designated Authorities, or focal points, for the GCF Board to reconsider funding proposals which the GCF has rejected.

This proposed CMS system will enhance the current ways of working and will augment the capabilities of the IRM to manage cases. The essence is to deliver an integrated case management system for the unit that will enhance its administrative processes and assist them in publishing reports.

The scope of Case Management System is as follows:

• Logging of Complaint / Request
• Updating/Recording of all relevant data
• Tracking status
• Reporting

Sealed Proposals must be submitted to the Secretariat no later than 11 September 2018 at 1700 hrs Korean Standard time.